Where do you find volunteers? How do you find the right volunteers? How do you attract volunteers? How do you run volunteer recruitment events? How do you interview volunteers?

How do you train volunteers? How do you motivate volunteers? How do you involve volunteers? How do you recognise volunteers? How do you recognise problems with volunteers?

How do you learn from volunteer problems? How do you retain volunteers? How do you manage volunteers? What about volunteers and your own staff? What about younger, older and employee volunteers?

Legacy Fundraising

Why do people make legacy gifts? What are the ethical issues? What are the regulations? What are the tax issues? What are the statistics? What are the trends? How can we integrate legacy fundraising into our other fundraising?

What are the sources for research? How should we set a budget? How should we evaluate our results? How should we forecast likely income? Should we use consultants? How should we build a case for support?

What media and marketing channels should we use? What about in memory giving? How should we setup our admin systems? What are the common problems & pitfalls?

Major Donor Characteristics, Motivations and Requirements. Researching and Screening Major Donors. Encouraging, Involving and Retaining Major Donors.

Building Relationships with Major Donors. Major Donor Events and Activities. Setting Up Major Donor Clubs. Asking For Major Gifts. Looking After and Reporting Back to Major Donors.

Delivering on Major Donor Expectations. Showing Your Appreciation to Major Donors. Fundraising Budgets and Committees.

Corporate Fundraising

Who are these companies? Why do they get involved? What do they like? What can you get from them? What can you offer them? What are the differences between donations, sponsorship, advertising and cause related marketing?

Are companies just like trusts? How do you find these companies? How do you research them? How do you contact them? How do you pitch to them? How do you negotiate with them? When should you say no?

How do you draft contracts? How do you manage the relationships? What could go wrong? What are the tax issues? What are the legal considerations?

Recruiting & Working With Trustees

Why do we need trustees? Who do we need as trustees? How big should our board be? Is our board diverse? What is the role of our board? Where should we advertise? How many applications do we need? How should we shortlist? How should we interview? What induction should we provide? Should we pay expenses? How should board meetings be run? How should conflicts of interest be handled? Should committees be set up? How should we review performance? How should we explain our finances? What are the common problems and pitfalls?

Being A Better Trustee

Why should I become a trustee? How do I become a trustee? What should I expect? How can I best understand the organisation? How can I best understand the staff and the volunteers? How can I best understand about finance? Will I be accountable? Will I be liable? Will I be on committees? Will I have a code of conduct? How will I measure my performance? How will I measure my effectiveness? How will others assess my performance and effectiveness? Will I be able to make a difference?

Community Fundraising

What is Community Fundraising? How can we develop a community fundraising plan? Do we need a communications plan? How could we best manage all the data? Should we be planning ahead? How can we best encourage fundraising activities? What is the best way to organise events? How should we manage fundraising volunteers? How can we engage with community groups? Do we need to engage with local businesses?  

Writing For Work & The Web

Why care about words? How should I prepare? How can I create readable sections? Is it only me that suffers writer’s block? Am I really writing in plain English? How should I choose my words? How are letters, memos and emails different? How is the internet different? What are the essential points of grammar? What are the ingredients of a good report? How long should reports be? How should I write for presentations?

Time Management, Delegation & Meetings

Where does my time actually go? Am I good at estimating how long a new task will take? Could I be better at prioritising? Are interruptions disrupting me? Do I know what others expect of me? Why delegate at all? How much should I delegate? What is the best way of deciding which tasks to delegate? Who should I delegate to? What about mistakes? Do you need meetings? What makes for an effective meeting? Do you need minutes taken? What makes a good chair? Are participants actually participating?

Delivering Presentations

What are my objectives? What is a good audience? What is a bad audience? Am I ready for an off day? How should I gather topics? How should I select and structure? Am I ready for opening and closing? What about my tone? What about my gestures? What about my jokes? Should I use visual aids? How should I use visual aids? How should I deal with questions and interruptions?

Leadership

What are the leadership strategies available? Are our leadership behaviours the best ones? How should we assess the effectiveness of our team? Who is the team leader? Why was the team leader appointed? Who exactly is in the team? How have they been recruited? How is the team structured? How are the team members rewarded? Is the team working well? How can we best develop the team? Are team meetings making things better?

GDPR & Data Protection

What are the key elements of Data Protection? Who are data controllers? What does Lawful Basis mean? What are the six principles of data protection? What rights do data subjects have? How should we respond to Subject Access Requests? Within service delivery what are the data protection issues? What are the data protection issues within fundraising? How should staff records be maintained? Who are the ICO? What do the ICO do?

Public Relations & Publicity

What is Public Relations? How is it different to Publicity? How can I create a good press release? How can I stand out? What are the common copyrighting mistakes? How should I choose between direct mail, advertising and online advertising? How can I research media contacts? Could I write and publish articles? Should I try to get on TV or Radio? Should I arrange press conferences? Are newsletters worthwhile? What about Posters and Leaflets? What makes a great image? How can I evaluate my work?

Coaching & Mentoring

What is coaching? What is mentoring? What is the difference between the two? What are the benefits of coaching? Which coaching style should I use? Am I asking the right questions? Am I listening? How should I set goals? How can I best obtain feedback? How can I avoid the pitfalls of coaching? How should I ensure objectivity? Am I being challenging enough? How can I evaluate the results?

Training For Trainers

How should I assess training needs? What are the venues considerations? What room layout should I choose? What presentation style should I opt for? What are the things to avoid doing? Can I turn people who don’t want to learn into people who do? How can I make people relax? How serious or how funny should I be? Can I gauge attention spans? When should I invite questions? How should I invite questions? Is there some way to handle unhappy delegates? Can I learn from mistakes? Should I seek feedback? How can I make my next course better?